Patient Access Department Optimization

HRG provides for a full suite of revenue cycle services that assist organizations in achieving strategic business objectives through exceptional support and revenue enhancement.

Insurance Eligibility Verification

  • Verification of eligibility tools
  • Monitoring use of eligibility tools
  • Validating capture of accurate and complete insurance information
  • Special focus on scheduled procedure information captures

Point-of-Service Collections

  • Establishing and implementation of process consistent with industry standards
  • Follow-up, review and polishing of process after implementation
  • Patient education of responsibilities and initial expectation management
  • Pre-Authorization of payment method and  insurance verification


  • Conducting initial training for any of your front line team members
  • Ensuring front line members are given tools needed to be knowledgeable and proficient in the expertise required for their positions 

Standards and Quality Assurance

  • Establishing production standards assistance
  • Establishing quality assurance review procedures
  • Enhancing data collection accuracy of department


Learn more about how hrg can optimize your patient access department.