Self-pay has become an important component in today's collection process, especially with patient deductibles steadily increasing. Healthcare Resource Group (HRG) understands the ever-evolving landscape of self-pay, and is equipped with industry leading technology and a patient-financial-counselor approach.

HRG Client Results

  • 45 second or less average speed to answer

  • Less than 2.3% bad debt after HRG works accounts

  • Only 0.12% of calls in 2018 have had to be escalated to supervisors




  • account management

  • patient support

  • 24/7 user-friendly multi-channel patient payment options

  • tailored outbound call campaigns

  • multilingual contact center (currently HRG has 5 bi-lingual team members)

  • payment plan administration

  • charity care maintenance

  • monthly statement distribution

  • guarantor-based billing for family accounts

Comprehensive Solutions

  • no-scoring account contact

  • real people, no robots, live calls

  • hospital branding on all messages and materials

  • inbound calls, Interactive Voice Response (IVR), and online payment portal

  • all calls recorded

  • 835 file creation

  • dedicated quality assurance (QA) team

  • daily client account notation uploads

  • state-of-the-art reporting package


  • 23% collection increase typical

  • contingency-based transparent pricing - no hidden fees

  • statement costs and printed inserts included

  • increased patient satisfaction

  • seamless integration with business office

  • patient security

The HRG Quality Difference

HRG's self-pay industry experts are FDCPA, TCPA, PCI, HIPAA compliant.  Our team uses a
financial-counselor approach to help patients understand and meet their financial obligations.
All of our representatives are payer and revenue cycle experts. We keep your patients satisfied and delighted.

Free Early Out Self-Pay
Solution eBook!

  • 4 ways Early Out Self-Pay pays off

  • importance of providing a pleasant patient experience

  • how to remove the obstacles in recovering your revenue

  • importance of having multi-channel payment and communication platform

Ready to discuss more?

Name *
Complimentary AR Analysis