Patient Financial Customer Service Representative

Job Location: Spokane Valley, WA

Job Description:

Is customer service your passion? Are you looking for a career? Do you want to be part of something bigger than a call queue? If you answered yes, we want to talk to you!

Healthcare Resource Group is seeking talented call center customer service representatives in our Self-Pay Division. Your primary job duties will be providing solutions for outstanding patient balances through outbound and inbound calls. These solutions can include account information, payment processing, payment plan set up and counseling about available financial aid programs.

What HRG Offers:

  • Competitive compensation and referral bonuses

  • Employee ownership

  • HRG paid retirement - Employee Stock Ownership Plan

  • Medical / Dental / Vision / Prescription / Life / Wellness Program

  • Paid time off, holidays and sick days

  • Merchant discounts


  • Minimum of 2 years of experience providing exceptional customer service

  • High School Diploma/GED

  • Strong computer and keyboarding skills

  • Previous experience with insurance billing or health care support is a big plus

  • Bilingual English-Spanish is a huge plus