Director of Revenue Cycle Customer Service and Self-Pay Management

Job Location: Spokane Valley, WA

We are currently recruiting for a Patient Financial Care Director to join our team. As an Employee Owned Company, we are committed to providing extraordinary service delivered with the utmost integrity and professionalism.

 This is a significant opportunity for a professional who wants to make a direct impact on operations resulting in tangible results while impacting the success of the OutPartnering Center Division as an employee owner. Healthcare Resource Group (HRG) provides revenue cycle services to hospitals and clinics throughout the US.

Job Summary

Responsible to lead the Patient Financial Care division ensuring the highest quality customer service. Duties include personnel leadership, strategic planning, contract fulfillment and project management. Consistently working to grow department, establishing strong client relationships and enhancing patient relations. Through actions creates a positive image for HRG.

What HRG Offers

  • HRG paid retirement plan - Employee Stock Ownership Plan

  • Competitive compensation and referral bonuses

  • Medical / dental / vision / prescription / life / supplemental / Wellness Program

  • Paid time off, sick days and paid holidays

  • Career growth opportunities

  • Merchant discounts

  • Employee ownership

Qualifications/ Requirements:

  •   Bachelor's degree in healthcare, business, information systems or equivalent experience

  • Minimum of five years’ experience leading inbound/outbound  contact center processing customer payments

  • Advanced knowledge of phone systems, online payment tools, and mailing of patient statements

  • FDCPA or other industry certifications desired

  • Excellent oral and written communications skills with ability to handle a wide variety of customer situations

  • Advanced knowledge of phone system programming, healthcare information systems and multi-channel customer support strategies

  • Knowledge of management principles and ability to implement corporate strategy

  • Travel:  Up to 20 percent

Interested professionals are encouraged to apply today for consideration!