HRG / Healthland Client Case Study, McKenzie County Healthcare Systems, Inc./ Watford City, ND
Located in Watford City, ND, McKenzie County Healthcare Systems, Inc. (MCHS) consists of McKenzie County Memorial Hospital, McKenzie County Clinic, Good Shepherd Home Nursing Home, Horizon Assisted Living and Healthy Hearts Wellness Center. Their goal is to provide their rural communities with access to quality healthcare.
MCHS was experiencing the same staffing difficulties experienced by many other facilities nationwide, however their situation was exacerbated by the barrage of oil activity in their region which has created high paying job opportunities for all types of workers. They were faced with the situation where they did not have the expertise within the department needed for ongoing operations. Beyond the staffing issues, they were seeing their days in accounts receivable rise. MCHS staff was busy preparing for their Healthland Classic to Centriq solution migration that was to take place in November 2013.
MCHS began looking to outsource the billing and collection component of their business office operations. They were looking for partner that had experience with billing using the Healthland system and ultimately began a business partnership with Healthcare Resource Group (HRG) .
From October 2013 through January 2014, HRG helped McKenzie reduce their gross AR days by 30 and improve their cash collections by $1.6 million. In January 2014, cash collections as a percent of net revenue increased from 84% to 124% . This exceeds the industry “best practices” target of 98%. HRG worked to put a denial management framework in place to help McKenzie improve on their denial rate and improve the clean claims rate. In January 2014, McKenzie contracted with HRG to add provider enrollment services.