There are many areas where a revenue cycle management partnership can be of great benefit, but it can be hard to know when it is time to take that next step. To help, here is a list of indicators to look for.Read More
Jason Coffin, Vice President of HRG’s OutPartnering™ Center was awarded the prestigious designation of Certified Revenue Cycle Executive-Institutional (CRCE-I) by the American Association of Healthcare Administrative Management (AAHAM).
Some organizations measure the value of a self-pay department exclusively on its ability to collect cash. Cash collection is an important aspect of this department but fails to recognize the importance the of the self pay team in providing exceptional patient experiences. To adequately measure your self pay department you should be looking at a variety of Key Performance Indicators (KPIs) on a regular basis. These KPIs should have a balanced focus that includes measurement of staff performance, utilization of technology and patient experience. Within your self pay department there are several simple KPIs with easy-to-monitor best practice metrics.Read More
The upcoming tax refund season is an ideal time to implement some strategies to increase collections. As patients get their tax return refunds they are presented with an opportunity to review their current financial situation. Historically, almost 50% of Americans pay down debt with their tax return refund. In many cases medical expenses are not at the top of their list because other debtors charge higher interest rates or offer settlements for payments in full. Now is a perfect time to give patients a compelling reason to pay their medical bill.Read More