Posts tagged extended business office
HRG Ranked #1 for Extended Business Office in 2019 Best in KLAS: Software and Services Report

Healthcare Resource Group (HRG) announced today their ranking as No. 1 for Extended Business Office in the customer-rated 2019 Best in KLAS: Software and Services Report published January 31, 2019. This ranking was achieved through customer interviews and grading of HRG in categories pertaining to loyalty, operations, product, relationship, and value.

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Are You Really Measuring Your Early Out Self-Pay Department?

Some organizations measure the value of a self-pay department exclusively on its ability to collect cash.  Cash collection is an important aspect of this department but fails to recognize the importance the of the self pay team in providing exceptional patient experiences.  To adequately measure your self pay department you should be looking at a variety of Key Performance Indicators (KPIs) on a regular basis.   These KPIs should have a balanced focus that includes measurement of staff performance, utilization of technology and patient experience.  Within your self pay department there are several simple KPIs with easy-to-monitor best practice metrics.

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Communication: Key To A Successful Partnership

Creating a successful OutPartnering™ relationship depends greatly on finding a partner that you have synergy with, one who is in it for the long run.  When engaging with a new partner focus on meeting your immediate objectives for today but also ensure that you have goals for future growth. 

Productive and lasting relationships can be enhanced through regular meetings with your vendor.  Weekly or bi-weekly meetings via conference call can allow both parties to voice concerns, find resolution to current issues, find opportunities for improvement and establish common goals for the future as well as celebrate successes.

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