Some organizations measure the value of a self-pay department exclusively on its ability to collect cash. Cash collection is an important aspect of this department but fails to recognize the importance the of the self pay team in providing exceptional patient experiences. To adequately measure your self pay department you should be looking at a variety of Key Performance Indicators (KPIs) on a regular basis. These KPIs should have a balanced focus that includes measurement of staff performance, utilization of technology and patient experience. Within your self pay department there are several simple KPIs with easy-to-monitor best practice metrics.Read More
Do you have a hard time finding metrics that relate to your facility? Are you frustrated because the healthcare industry is overrun by “best practice” indicators, and plagued by the notion that every revenue cycle fits into a cookie cutter best practice model?
After many years in the industry providing services across numerous revenue cycles and reviewing client results, it became very clear to me that the standard “best practices” performance indicators touted in revenue cycle publications are not likely the best gauge of AR health for your individual facility.Read More