HRG Leadership Team

Dedicated professionals with an expansive range of healthcare and finance experience and achievements. 

The Healthcare Resource Group (HRG) leadership team are passionate about their company, employee-owners and the revenue cycle management services they provide. They are continuously optimizing their own methods and best practices to ensure they are always providing their clients with the absolute, best revenue services possible in today's healthcare industry. Good enough is never good enough for the HRG leadership team when outstanding excellence can be achieved. 

 
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Steven McCoy

Chief Executive Officer

 

Steve leads the executive team of HRG. He joined the company in 2003 and has guided the company through significant growth. Steve has over 30 years of healthcare revenue cycle experience in a variety of executive positions. He began his career by leading a development team that created one of the healthcare industry’s first back office automation tools. He has filled various executive positions in seven different companies providing revenue cycle products and services to hospitals and large clinics.

His scope of experience includes management of hospital business offices (standalone and CBOs), physician billing offices, collections agencies, Medicaid eligibility services, lost charge recovery, managed care underpayments, defense audits, charge description master maintenance, call center (inbound and outbound) and admitting and financial counseling. Additionally, he has developed or implemented technology for patient accounting, billing and collections, credit checks, eligibility, claims submission and status, CDM, autodialers, contract modeling and payment calculations, work flow automation and document imaging.

Steve graduated from the US Air Force Academy with a bachelor degree in Computer Science and holds certifications in information technology as well as patient accounting. He lives with his wife in Seattle.


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Kris Ditzler

Chief Financial Officer

 

Kris oversees the management of HRG's corporate operations. Her responsibilities include overall administration of the company financial, legal, and human resources functions. Kris is also HRG’s Compliance Officer. Kris started with HRG in 2000 as Company Controller. Prior to joining HRG, Kris worked as a CPA for BDO USA. She also has experience working with a local CPA firm and working for county government.

Kris has had her CPA license since 1994. In 2006 Kris became a Certified Patients Account Manager (CPAM) through the American Association of Healthcare Administrative Management (AAHAM) and in 2011 she obtained certification from the Healthcare Financial Management Association (HFMA) to become a Certified Healthcare Financial Professional (CHFP).

Kris graduated from Eastern Washington University. She was born and raised in the Pacific Northwest and continues to call the area home. Kris enjoys the many activities life in the Pacific Northwest has to offer including hunting, fishing, hiking, playing golf, bike riding, and running.


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Greg West

President and Chief Operating Officer

 

Greg started with HRG in 1999 as the Northwest Regional Manager. He returned to HRG in 2008 after a two-year absence in which he took a position as Director of Revenue Cycle at a large multi-specialty clinic in Eastern Washington.

Greg has over 24 years of healthcare management experience and has experience working for clinics, hospitals, vendors, and insurance carriers. Greg’s expertise includes revenue cycle process improvement, payer contracting, patient collections, and team building.

Greg is actively involved with HFMA, AAHAM, and MGMA and has served as a board member for both the Washington Chapter of HFMA and the Inland Empire Chapter of AAHAM.

Greg graduated from Fresno State University. Greg spends his spare time riding motorcycles, playing basketball and volleyball, hunting, fishing, and traveling with his family.


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Angela Carmichael

Vice President of HIM SOLUTIONS

 

Angela is in charge of HRG’s Health Information Management Solutions group, which provides remote coding services, audits, physician education, clinical documentation improvement solutions, and consulting and management services to hospitals, clinics and physician practices across the country.

Angela is an HIM subject matter expert with 30 years of experience. Prior to HRG, she ran her own HIM consulting firm and held leadership positions at companies like Equian, Stratford University, Nuance, and others. In addition to her work for healthcare service and technology vendors, Angela has worked in the hospital, clinic, and health plan settings as a Director and Consultant. Her experience has included leading large scale global medical coding and auditing operations for three organizations encompassing IPPS, OPPS and Risk Adjustment payment methodologies.

Angela is a published HIM author, contributor, and speaker. She holds an MBA/HSA from Nova Southeastern University, a Bachelor in Health Services Administration from Barry University, and RHIA, CDIP, CCS-P, CCS, CRC certifications. Angela has also been an AHIMA approved ICD-10-CM/PCS Trainer since 2010.


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Jason Coffin

Executive Vice President of OutPartnering Center

 

Client care is the top priority for Jason.  He oversees all operations of HRG’s OutPartnering™ Center located in Spokane Valley, Washington and is responsible for Central Business Office (CBO), Extended Business Office (EBO), self-pay and quality assurance services.  He is focused on continuous improvement initiatives to ensure HRG remains the best choice for healthcare providers. Jason and his team provide outsourced revenue cycle services and support to hospitals and clinics throughout the country.  

Prior to joining HRG in April 2013, Jason’s career included serving as a senior vice president for a large financial services organization for 15 years, operations manager for a large hospital system in Seattle, and two tours of duty in the United States Navy.

Jason holds a Bachelor’s of Science in Accounting, is a Certified Revenue Cycle Executive (CRCE) and a Certified Healthcare Financial Professional (CHCP).  He often presents at industry conferences as a member of both HFMA and AAHAM.  He and his wife Jenna enjoy fishing, golfing and spectating at the extracurricular activities of their four children.


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John Nulty

Executive Vice President of
Business Solutions

John joined the HRG leadership team in March of 2018. Throughout his more than thirty years in healthcare revenue cycle services, John held leadership positions in organizations such as Conifer Health, MedAssets, Perot Systems, Cymetrix/Navigant, and McKesson, and was instrumental in cultivating innovative sales strategies and developing new divisions. His leadership helped companies organically jump-start revenue growth in relatively short periods. John’s involvement with both the technical solutions side of the healthcare industry and the revenue cycle management solutions side, is a powerful combination of experience for HRG.

 

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