Early Out Self-Pay

Increase collections and maintain patient satisfaction with HRG's industry leading technology and patient-financial-counselor approach.

Self-pay has become an important component in today's collection process, especially with patient deductibles steadily increasing. Healthcare Resource Group is directly keyed into the ever-evolving landscape of self-pay.


  • account management
  • patient support
  • 24/7 multi-channel patient payment options
  • tailored outbound call campaigns
  • multilingual contact center
  • payment plan administration
  • charity care maintenance
  • monthly statement distribution
  • guarantor-based billing for family accounts

Comprehensive Solutions

  • no-scoring account contact
  • patient-financial-counselor approach
  • average speed to answer (ASA) under 45 seconds
  • real people, no robots, live calls
  • hospital branding on all messages and materials
  • inbound calls, Interactive Voice Response (IVR), and online payment portal
  • all calls recorded
  • 835 file creation
  • dedicated quality assurance (QA) team
  • daily client account notation uploads
  • comprehensive reporting package


  • 23% collection increase typical
  • contingency-based pricing
  • statement costs and printed inserts included
  • increased patient satisfaction
  • seamless integration with business office
  • patient security

The HRG Quality Difference

HRG's self-pay industry experts are FDCPA, TCPA, PCI, HIPAA compliant.  Our team uses a financial-counselor approach to help patients understand and meet their financial obligations. We keep your patients satisfied and delighted.

Free Early Out Self-Pay Solution eBook!

  • 4 ways Early Out Self-Pay pays off
  • importance of providing a pleasant patient experience
  • how to remove the obstacles in recovering your revenue
  • importance of having multi-channel payment and communication platform

Ready to increase your collection rate and patient satisfaction?

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Complimentary AR Analysis