Follow Up Analyst -CLOSED

2016 Best Places to Work in Healthcare

Job location: Spokane Valley, WA


Job Description:

The primary purpose of the Follow-Up Team is to pursue reimbursement of services rendered and achieve accounts receivable resolution.  Follow-Up Team works through open accounts receivables (denials and delinquent accounts) by actively calling payer organizations or utilizing web-based connectivity.  Follow-Up team manages accounts by utilizing HRG proprietary database and client HIS system(s).

Customer Service:

Through actions, creates a positive image of HRG to staff and others.

What HRG Offers:

  • Competitive compensation and referral bonuses
  • HRG paid retirement plan through Employee Stock Ownership Plan and employee ownership
  • Medical / dental / vision / prescription / life / disability / FSA / HSA / Wellness Program
  • Paid time off, sick days and paid holidays
  • Career growth opportunities
  • Merchant discounts

Core Responsibilities

  • Contribute to positive business results by maintaining a workplace characterized by high performance, mutual support and respect, and teamwork.
  • Regularly search for and identify opportunities for quality and process improvement resulting in improved efficiency, increased productivity, and high customer satisfaction
  • Continuously ensures unresolved issues are communicated early and escalated to management at appropriate time
  • Identifies development opportunities to maximize the proficiency of HRGs proprietary database.
  • Perform additional duties as assigned

Position Responsibilities:   

  • Contact insurance carriers through website, email or telephone to resolve outstanding accounts
  • Analyze and resolve moderately complex insurance denials
  • Appeal and/or resubmit unresolved accounts to insurance carriers
  • Research and respond to insurance correspondence
  • Research and obtain required documents to resolve misdirected payment issues
  • Status accounts correctly based on client & HRG policy to ensure accurate account action
  • Analyze work list to spot trends; assess opportunities to improve account quantity
  • Assist in employee training and mentorship
  • Technical leader.


  • Experience in healthcare follow up and/or healthcare related field.
  • Proficient in health care terminology, laws and regulations.
  • Knowledge of CPT, ICD-9 (ICD-10) and HCPCs codes.
  • Proficient in Excel with Experience in Microsoft Office application.
  • Proficient with data entry and multi-tasking in a Window’s environment.
  • Effective verbal and written communication skills.
  • Strong teamwork skills.
  • Critical thinking and problem solving abilities.
  • Responsible, reliable, and accountable.
  • Proficient with 10-key.

Other Requirements:

  • Ability to make independent decisions.
  • Ability to travel by automobile or commercial transportation.
  • Ability to read documents and computer screens, potentially for extended periods of time.
  • Dialing and responding to telephone or in-person inquiries and daily assignments.
  • Sitting at a desk or computer terminal and writing, typing, keying and coding information.
  • Proficient with data entry and multi-tasking in a Window’s environment

Please apply if you are interested in becoming an employee-owner where you can make a meaningful impact with a great team!