2017 Top 25 Best Places To Work In Inland NW!
Job Location: Spokane Valley, WA
We are growing and need to add a Help Desk Technician-Level 3 to our team. Join one of the Inland Northwest’s Best Places to Work!
Under general supervision of the Director of Information Services, this position is responsible for meeting the expectation of both internal and external customers in a call center environment. Primary responsibility is user support and customer service. Be present and visible in the Help Desk area and available to users requiring technical assistance. Guides the customer regarding the use of a broad range of products, offerings, and services. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Performs backup of critical data files. Prepares progress reports for work performed.