Our commitment to provide the highest level of service to our clients begins with the leadership of HRG.
Meet Our Executives
Colleen Hays
Founder and Director
Corporate Headquarters
Colleen founded Healthcare Resource Group in 1994 and is its Founder and Director. Her style of management is team-building and she surrounds herself with a management team of a similar style in order to motivate staff and improve Client’s operations. Colleen prides herself on HRG's service excellence, results and commitment to its employees and its clients.
Colleen has extensive experience in hospital and medical group accounts receivable management. She managed a department for Loma Linda University Medical Center for nine years where her duties included clinic and private practice management, county negotiations and contracting, and management of the residency program. She later serviced hospital and medical group clients as a consultant in specialized accounts receivable staffing, always focused on enhancing cash collections, reducing bad debt, improving system functionality and reducing costs.
She resides in Bend, Oregon with her husband and yellow lab and enjoys all the area has to offer in year-round outdoor activities.
Steven McCoy
Chief Executive Officer
Corporate Headquarters
Steve is the CEO of Healthcare Resource Group and leads the Executive Team of the company. He joined the company in 2003 and has guided the company through significant growth.
Steve has over thirty years of healthcare revenue cycle experience in a variety of Executive positions. He began his career by leading a development team that created one of the healthcare industry’s first back office automation tools. He has filled various executive positions in seven different companies providing revenue cycle products and services to hospitals and large clinics.
His scope of experience includes management of hospital business offices (standalone and CBOs), physician billing offices, collections agencies, Medicaid eligibility services, lost charge recovery, managed care underpayments, defense audits, charge description master maintenance, call center (inbound and outbound) and admitting and financial counseling. Additionally, he has developed or implemented technology for patient accounting, billing and collections, credit checks, eligibility, claims submission and status, CDM, autodialers, contract modeling and payment calculations, work flow automation and document imaging.
Steve graduated from the US Air Force Academy with a bachelor degree in Computer Science and holds certifications in information technology as well as patient accounting. He lives with his wife in Seattle.
Kris English
Chief Financial Officer
Corporate Headquarters
Kris is the Chief Financial Officer for HRG and manages the Corporate Office. Her responsibilities include overall administration of the company financial, legal, and human resources functions. Kris is also HRG’s Compliance Officer.
Kris started with HRG in 2000 as Company Controller. Prior to joining HRG, Kris worked as a CPA for BDO Seidman in their tax department. She also has experience working with a local CPA firm and working for county government.
Kris has had her CPA license since 1994. In September 2006 Kris became a Certified Patients Account Manager (CPAM) through the American Association of Healthcare Administrative Management (AAHAM). Kris works actively with AAHAM to enhance their CPAM training opportunities to members. Most recently in June 2011, Kris obtained certification from the Healthcare Financial Management Association (HFMA) to become a Certified Healthcare Financial Professional (CHFP).
Kris graduated from Eastern Washington University. She was born and raised in the Pacific Northwest and continues to call the area home. Kris enjoys the many activities life in the Pacific Northwest has to offer including hunting, fishing, hiking, skiing, bike riding, and running.
Greg West
Executive Vice President
OutPartneringTM Center
Greg is the Vice President of Outsourcing. His responsibilities include the operation of the OutPartneringTM Center located in Spokane Valley, Washington plus all sales and marketing activity for HRG's OutPartneringTM Division.
Greg started with HRG in 1999 as the Northwest Regional Manager. He returned to HRG in 2008 after a two-year absence in which he took a position as Director of Revenue Cycle at a large multi-specialty clinic in Eastern Washington.
Greg has over 24 years of Healthcare Management experience and has experience working for Clinics, Hospitals, Vendors, and Insurance Carriers. Greg’s expertise includes revenue cycle process improvement, payer contracting, patient collections, and team building.
Greg is actively involved with HFMA, AAHAM, and MGMA and has served as a Board Member for both the Washington Chapter of HFMA and the Inland Empire Chapter of AAHAM.
Greg graduated from Fresno State University. He is married and has four children and five grandchildren. Greg spends his spare time riding motorcycles, playing basketball and volleyball, hunting, fishing, and traveling with his family.
Greg Melendez
Vice President
Consulting Division
Greg Melendez is the Vice President of Consulting and Professional Services Group. His responsibilities include leading our team in delivering high valued professional consulting services to our clients nationwide.
Greg joined HRG in October 2010 to lead our Consulting and Professional Services group from Kaiser Permanente where he was a Revenue Cycle Director on its National Revenue Cycle team leading transformational initiatives focused across the entire revenue cycle from coast to coast.
Greg has over 20 years of healthcare management, consulting and operational experience. Greg worked extensively throughout the hospital revenue cycle, in hospital operations, with large healthcare IT implementations, and with managed care payers.
Greg is a graduate of the University of California Riverside with a Bachelor of Arts in Administrative Studies and of Pepperdine University with a Master in Business Administration. Greg is married and has two children. Greg spends his spare time by enjoying fishing, skiing, home projects, traveling and camping with his family.
Craig Deehring
Vice President
Sales and Marketing
Craig Deehring is the Vice President of Sales and Marketing. His responsibilities include Sales and Marketing.
Craig joined HRG in December of 2011, bringing over 30 years of experience in the healthcare industry to HRG, having held various senior management positions in marketing, sales, consulting, and operations. His experience and knowledge in Revenue Cycle services and software in Patient Access, HIM, and PFS arenas are extensive. Craig also devotes a majority of his time in support of industry Associations as a member of the Board for the Colorado chapters of HFMA, AAHAM, and CMCC organizations. Complemented by his high degree of integrity and professionalism, this makes him a perfect addition to our HRG executive management team.